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We collect only what is necessary to process your order and deliver your products.
Your data is encrypted in transit and stored securely. We never sell your data.
We do not share your personal information with third parties for marketing.
You can request deletion of your account and data at any time.
We use minimal functional cookies only — no advertising or tracking cookies.
We are fully GDPR compliant and respect all EU/EEA data subject rights.
Uptop Delivery ("we", "us", "our") operates the website uptopdelivery.eu and a delivery service across Europe. We act as the data controller for any personal data you provide.
Privacy contact: privacy@uptopdelivery.eu
We collect the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity | First name, last name, date of birth | Order processing, age verification |
| Contact | Email address, phone number | Order confirmations, delivery coordination |
| Address | Billing address, delivery address, pack station or meetup location | Delivery fulfilment |
| Transaction | Order contents, value, payment status | Order processing, records |
| Technical | IP address, browser type, session data | Security, fraud prevention |
| Communications | Messages via contact form, Viber, Signal, Threema | Customer support |
We do not collect or store payment card details. Payment is handled directly via bank transfer, cryptocurrency or cash.
We do not use your data for automated decision-making or profiling.
We do not sell, rent or trade your personal data to third parties.
We may share limited data only where strictly necessary:
As a data subject in the EU/EEA, you have the following rights:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your personal data ("right to be forgotten").
Ask us to restrict processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
Withdraw consent for newsletter/marketing at any time, no questions asked.
To exercise any right, email privacy@uptopdelivery.eu — subject: "Data Rights Request". We respond within 30 days as required by GDPR.
We use only essential, functional cookies strictly necessary to operate the website:
We do not use advertising cookies, third-party tracking cookies, or analytics tools that send your data externally.
In the event of a data breach, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay.
Our website and database are hosted within the European Economic Area (EEA). We do not routinely transfer personal data outside the EEA. Where any transfer is necessary, it will be conducted under GDPR safeguards such as Standard Contractual Clauses.
Our service is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, contact privacy@uptopdelivery.eu and we will delete it immediately.
We may update this policy to reflect changes in our practices or legal requirements. The updated version will always be published on this page with a revised date. Continued use of our service after any update constitutes acknowledgement of the revised policy.
You also have the right to complain to your national data protection authority:
Last updated: April 21, 2025 | See also our Terms & Conditions.
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